MPNY

Te damos la bienvenida a nuestra tienda online. Aquí podrás encontrar joyas de calidad y diseño, colecciones de piezas minimalistas trabajadas con materiales nobles como Oro, Plata de Ley 925, piedras naturales o diamantes.

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Newsletter

Contact Us

91 133 44 17 shop@marketplacenewyork.com

FREE SHIPPING (minimum amount 49€)* + Return period (15 days) | Shipping 72h*

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Shipping and returns

DELIVERY

Unless extraordinary circumstances occur, we will ship your order within 48-72 hours, on business days from the current preparation. Being able to take up to 7 days in the case of:

  • Unforeseen circumstances
  • Difficulties in the delivery area
  • Bulky product

Note in any case that we do not deliver on Saturdays or Sundays.

All shipments are delivered by courier. It is essential that you provide us with a telephone number and an email when placing your order. It will be understood that the “delivery” has occurred at the time of signing the receipt thereof at the agreed delivery address

DELIVERY IMPOSSIBILITY

If it is impossible for us after two attempts to make the delivery, we will try to find a safe place to leave the package, previously confirming with you the place. If we still could not deliver the package, we would deposit it again in the logistics center of the selected transport company. You will have up to 5 days to proceed with your collection, after which we will give up your interest in the order without being able to claim any refund for any reason.

EVENTS OUTSIDE OUR CONTROL

We will not be liable for any breach or delay in the fulfillment of any of the obligations we assume, whose cause is due to events that are beyond our reasonable control (“Force Majeure”). Causes of Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and will include the following:

  • Strikes, lockouts or other industrial action.
  • Civil commotion, revolt, invasion, terrorist attack or terrorist threat, war (whether declared or not) or threat or war preparations.
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
  • Impossibility of using trains, ships, airplanes, motor transport or other means of transport, public or private.
  • Inability to use public or private telecommunication systems.
  • Acts, decrees, legislation, regulations or restrictions of other governments.
  • Strike, failures or accidents of maritime or river transport, postal or any other type of transport.

It will be understood that our compliance obligation will be suspended during the period in which the Force Majeure continues, and we will have an extension in the period to fulfill our obligation during such period. We will use all reasonable means to find a solution through which we can fulfill our obligations to you.

TRANSMISSION OF RISK AND PROPERTY

The risks of the products will be your responsibility from the moment of delivery.

FORMS AND SHIPPING COSTS

Marketplacenewyork.com ships throughout the European Union. It is essential to provide a contact telephone number and an email to solve any problem related to the shipment. If the contact telephone number does not appear on the order form, it cannot be processed. Currently we only have shipping through a transport agency, which may be the one we consider best according to the geographical area or the weight and volume of the product/s.

SHIPPING COSTS

Standard Iberian Peninsula

For free

48-72h (in orders over 49 euros)

Standard Iberian Peninsula

3,99 Euros

48 – 72h

Urgent Iberian Peninsula

12 Euros

Delivery before 2:00 p.m. the next day if the order is placed before 2:00 p.m.

Same day delivery in Madrid

8 Euros

Less than 24 hours if the order is placed before 2 pm

Balearic Islands

16 Euros

72h

Urgent Balearic Islands

20 Euros

24h

Canary Islands

26 Euros

4 – 5 days

Europe

16 Euros

2 – 4 days

Out of Europe

16 Euros

2 – 4 days

EEUU

26 Euros

2 – 4 días

Portugal, Andorra, Ceuta, Melilla, Gibraltar

16 Euros

48 – 72 hours

Urgent shipments are made on weekdays (Monday through Friday) and not on weekends.

BREAKS INSURANCE

It is essential, as an obligation of the buyer in case of receiving the incorrect merchandise, to inform marketplacenewyork.com by means of an email to shop@marketplacenewyork.com or by telephone 91 133 44 17 during personal attention hours. Failure to do so within 12 hours of receiving the order, marketplacenewyork.com cannot be held responsible for the resolution of the conflict.

If you want to make a return you must write to shop@marketplacenewyork.com, where you will be given the return address.

CLAIM SHEETS

Marketplacenewyork.com has Claim Sheets available to the client in its offices in Madrid. However, you can make your claims by sending an e-mail to shop@marketplacenewyork.com

Online dispute resolution http://ec.europa.eu/consumers/odr/ (If you had a problem with an online purchase, you can use this website to try to reach an out-of-court settlement, provided you reside in the EU and the selling company is established in the EU).

PRODUCT RETURNS

MPNY accepts returns in the following cases:
– The order has arrived in poor condition.
– Wrong size.
– The product is not what was expected, and you want to exchange for another or return it.

This return will be applied exclusively to those products that are returned in the same conditions in which you received them. You must also include all instructions, documents and product packaging.

No refund will be made if the product has been used or has suffered any damage, so be careful with the product (s) while in your possession.

The period of time to change or return an item is 14 days from the date of delivery of the order.

If you want to make a return you must write to shop@marketplacenewyork.com, where you will be given the return address.

* Products purchased on the Market Place New York website cannot be exchanged or returned at our physical points of sale. The management will be done through mail.

RETURNS OF DEFECTIVE PRODUCTS

Please note that we review ALL items before leaving our facilities.

In cases where you consider that at the time of delivery the product does not conform to the offer, you must contact us immediately through our email (recommended) shop@marketplacenewyork.com and indicate the details of the product as well as the damage it suffers, or phone the number

91 133 44 17 where we will indicate the way to proceed.

You will have 48 hours after receipt of your order to send us your concern.

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