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Te damos la bienvenida a nuestra tienda online. Aquí podrás encontrar joyas de calidad y diseño, colecciones de piezas minimalistas trabajadas con materiales nobles como Oro, Plata de Ley 925, piedras naturales o diamantes.

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91 133 44 17 shop@marketplacenewyork.com

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Terms and conditions

TERMS OF SALE

Please read these conditions carefully when using this website or making an order through it. If you do not agree with all the conditions, you should not place any order.

These conditions could be modified, so you should read them before placing each order.

If you have any questions related to this section, you can contact our Customer Service team.

OUR WEBSITE

These conditions are the only ones applicable to the use of this website and substitute any other, except with the express prior written consent of the seller.

These conditions are important for both you and us since they have been designed to create a legally binding agreement between us protecting your rights as a customer and our rights as a company. In this way, you declare that when placing your order, you have read and accept these conditions without reservation.

Accept that:

  • You can only use the website to make legally valid inquiries or orders.
  • You must provide your email address, postal address and / or other contact information in a certain and correct manner, consenting that we may use this information to contact you if necessary. If you do not provide all the information we need, we will not be able to place your order.
  • By placing an order through this website, you guarantee that you are over 18 years of age and that you have the legal capacity to enter into binding contracts.

If your order is not accepted and a charge has already been made to our account, the amount will be fully refunded.

To place an order, you must follow the online purchase procedure.

You will receive an email acknowledging receipt of the order, and once our stock is checked, you will receive an email confirming that the order has been accepted and is being prepared.

AVAILABILITY OF PRODUCTS

It may happen that some of the items you select may not be available due to system error. In some cases, we can replace it immediately, but in others however, they are last units and it is not possible, or the manufacturing period is extended too much in time. If this happens, you will be properly informed of the order status.

We reserve the right to provide information about substitute products of equal or superior quality and value that you may order. If you do not want to order those substitute products, we will refund the amount paid.

RIGHT TO WITHDRAW FROM PURCHASE

If you are making a purchase as a consumer of the EEC, you can withdraw that purchase at any time within 7 business days from the confirmation of shipment of your order.

Your right to withdraw from the purchase will be applied exclusively to those products that are returned in the same conditions in which you received them.

You must also include all instructions, documents and product packaging.

No refund will be made if the product has been used or has suffered any damage, so be careful with the product (s) while in your possession.

This provision does not affect the rights recognized to the consumer by current legislation.

The return shipping costs are borne by the buyer.

RETURNS OF DEFECTIVE PRODUCTS

Please note that we review ALL items before leaving our installations. In cases where you consider that, when the product is delivered, it does not conform to the offer, you must contact us immediately through our email (recommended) pedidos@marketplacenewyork.com and indicate the details of the product as well as the damage it suffers, or call the phone number 91 133 44 17 where we will indicate how to proceed.

You will have 48 hours after receipt of your order to send us your concern.

FORMS OF PAYMENT AND SECURITY PRICE AND PAYMENT

The price of the products will be the one stipulated at all times on our website. However, although we try to make sure that all prices listed on the page are correct, errors may occur.

If we detect an error in the price of the products you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If we fail to contact you, the order will be considered canceled and you will be fully reimbursed the amounts that have been paid.

We will not be obliged to supply the product (s) at the wrong lower price (even if we have sent you the acceptance of the order), if the error in the price is obvious and unambiguous and could have been reasonably recognized by you as the wrong price.<

The website prices include VAT. Prices may change at any time, but (except as stated above) the possible changes will not affect orders with respect to which we have already sent you an order acceptance and its corresponding payment.

It is offered as safe payment methods: bank transfer and PAYPAL payment. In either case, we do not have access to card identification data or bank keys, so your confidentiality is guaranteed.

For security, orders over 500 euros of purchase are not allowed.

ACCEPTED CREDIT CARDS

We accept credit and debit cards from Visa, Visa Electron, MasterCard or American Express. For payment with debit cards and Amex, the charge will be in real time.

SECURITY DURING THE PAYMENT PROCESS

The data is transmitted in SSL encrypted form.

For payment with Visa and MasterCard only CES (Secure Electronic Commerce) transactions will be accepted.

After verifying that the card is attached to the CES system, the system will connect to the bank that issued it so that the buyer authorizes the purchase. When the bank confirms the authentication, the card will be charged. Otherwise, the order will be canceled.

RESPONSIBILITY AND EXEMPTION OF LIABILITY

Our responsibility in relation to any product purchased on our website will be strictly limited to the purchase price of that product. We will not accept any responsibility for indirect damages that occur as a side effect of the main losses or damages, which occur in any way and whether caused by civil unlawfulness (including negligence), breach of contract or others.

INTELLECTUAL PROPERTY

You acknowledge and consent that all copyright, trademark and other intellectual property rights over the materials or contents that are provided as part of the website correspond to those who granted us a license for their use at all times. This will not prevent you from using this website to the extent necessary to copy information about your order or Contact information.

WRITTEN COMMUNICATIONS

The applicable regulations require that part of the information or communications sent to you be written down. By using this website, you agree that most communications with us are electronic. We will contact you by email or provide information by posting notices on this website. For contractual purposes, you can use this electronic means of communication and acknowledge that the entire contract, notification, information and other communications sent electronically confirmed with the legal requirements of being in writing. This condition does not affect your rights recognized by law.

OUR RIGHT TO MODIFY THESE CONDITIONS

We have the right to review and modify these conditions at any time. You will be subject to the policies and conditions in effect at the time you place each order, unless by law or decision of government agencies we must make changes to those policies. In that case, the possible changes will also affect the orders that you had previously made.

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